Refund policy

# RETURN POLICY

At UOVIKO, we are committed to delivering products that meet our quality standards and provide the experience our customers expect.

If there is an issue with your order, we’re here to help.

## Eligible Refund Cases

We only accept refunds under the following conditions:

* The item arrived damaged or defective
* You received the wrong item
* Your order was not delivered
* The product has a verified manufacturing issue

To request a refund, please contact us within 7 days of receiving your order at:

[support@uoviko.com] (mailto:support@uoviko.com)

Please include:

* Your order number
* Clear photos or videos of the issue
* A brief description of the problem

Once your request is reviewed and approved, we will provide the next steps.

---

## Non-Refundable Situations

To maintain hygiene, product integrity, and fair use standards, we do not accept refunds for:

* Incorrect size selection made by the customer
* Change of mind after purchase
* Personal preference or expectation differences
* Products that have been worn, used, washed, or damaged after delivery
* Refund requests submitted after the allowed inspection period
* Sale items or gift cards

We strongly recommend reviewing the size guide carefully before placing your order.

---

## Exchanges

We currently do not offer direct exchanges.

If your item qualifies under our approved return conditions, our team will guide you through the appropriate solution.

---

## Refund Process

If your refund request is approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

---

## Contact Us

For any questions regarding your order, please contact:

[support@uoviko.com](mailto:support@uoviko.com)

UOVIKO
Move Naturally